Slingo Mystery: Who's Gold? Support

What do I do if I get a No Internet Connection error?

If you are receiving an error message that says "No Internet Connection" when you are attempting to activate your game, please check to see if any of these settings on your computer or connection are causing this error:

Download managers: If you are using a Download Manager such as Real One, Download Accelerator Plus, GetRight, or Netscape Smart Download, you will need to disable it. These download managers do not function properly with our software and will interfere with the download, installation, and activation of your product.

Pop-up blockers: Temporarily disable any pop-up Blocker that is currently running on your Web browser until the software has been installed and licensed.

Internet Explorer Security and Privacy Settings:

1. Launch Internet Explorer.
2. Click on "Tools" > "Internet Options".
3. On the "General" tab under the "Temporary Internet Files" section, click "Delete files".
4. In the dialog box, check "Delete all offline content" and then click "OK".
5. On the "Security" tab, move the slider to set the browser security settings to Medium and then click "Apply".
6. On the "Privacy" tab, move the slider to set the privacy settings to Medium and then click "Apply".
7. Click "OK" and exit Internet Explorer.

Note: If the activation is successful after performing these steps, you can reset the settings to their previous positions.

Proxy Servers: Our downloads do not work through proxy servers. If you are running Windows 95, 98, Me, 2000, or XP, be sure to update your Internet Explorer settings in Internet Explorer.

1. Launch Internet Explorer.
2. Click "Tools" > "Internet Options".
3. On the "Connections" tab, click "LAN Settings".
4. Uncheck "Automatically detect proxy settings".
5. Uncheck "Use a proxy server for your LAN" and then click "OK".
6. Click "Apply" and then click "OK".

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