Slingo Mystery: Who's Gold? Support
What if the screen goes blank and the game crashes/does not start?
This problem is often caused by incompatibilities between your computer?s graphics system and the product you are trying to use.
To troubleshoot your issue:
1. Make sure that you have the most current video card drivers installed for your system. To find the most current video card drivers, try running Windows Update which can be found under your "START" menu, or under "START > All Programs".
2. Ensure you have the most current version of DirectX installed on your system. To get the most current version of DirectX, click on this link and follow the on-screen instructions.
When you are prompted to SAVE/OPEN the file, choose open and proceed through the installation.
3. Reboot your computer.
4. Make sure you are connected to the Internet
5. Run your product again
If the above steps don?t resolve your issue, your computer may not have the correct configuration to run the product. The amount of memory, hard disk space or operating system you are running may prevent you from using your product correctly. Go to the website from which you originally downloaded the software and check the system requirements section located on the game description page. You may need to click on the "more info" button to view the system requirements. Make sure your product is compatible with your computer's operating system (i.e. Windows 98, 2000, XP, etc.)