Slingo Mystery: Who's Gold? Support

What if my credit card is being rejected?

There are 3 possible reasons why your credit card is being declined:

1. You may be trying to use a card we do not accept. We accept Visa, American Express, Mastercard, Discover, Diner's Club and JCB cards. If your card does not have one of these logos on the front (for example, Debit Cards/Switch/Solo), it will not work with our automated system.

2. Your address or name does not match the address or name on file for that card or your card has been blocked in our system because of suspected fraud. To correct this issue, please re-enter your credit card billing address and name exactly as it appears on your billing statement. If you believe that your card has been blocked because of suspected fraud, please contact our customer support department providing us with the first four and last four digits of your card number as well as the email address you are attempting to use for your purchase and we will be happy to assist you further.

3. You have insufficient credit to cover the cost of the purchase. If this is the issue, please contact your bank directly to resolve the issue and try again.

For PC games contact Trymedia at support@trymedia.com for MAC games go to: http://store.esellerate.net/support

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