Word Bird HD Support
What if I don't receieve my e-mail receipt or activation code?
Please understand that the receipt containing the activation code and record of the sale is automatically sent to the email address that you provide at the time of purchase. A NOTE TO AOL USERS: If you have an AOL email address, please go to your Manage Mail tab and check your Spam folder for an email from Trymedia Systems.
There are 3 possible reasons why you may not receive your email receipt at the time of purchase:
1. Your spam or junk mail filter is set very high and correspondence from Trymedia.com is being blocked from your Inbox. Or your inbox is full.
Solution: Be sure your junk mail filter is not too sensitive and that your web server and your own email settings are not blocking messages from Trymedia.com. If you do not receive your receipt immediately after purchase submit a request that your receipt email is resent to you.
2. You entered your email address incorrectly in the purchase field.
Solution: Submit a request that your receipt email is resent to you. Include the correct email address, your first and last name, and the first 4 and last 4 digits of the credit/debit card you used to make the purchase. Contact for PC games the TryMedia Customer Service Center at email@example.com for Mac games go to http://store.esellerate.net/support
3. Your original purchase did not go through.
Solution: check your email for a receipt, check your billing statement, and if necessary try the purchase again.
For PC games contact Trymedia at firstname.lastname@example.org for MAC games go to: http://store.esellerate.net/support